Alilang FAQ

Alilang Introduction

Alilang is an integrated software including network access、VPN connection、audio and video conferencing, developed by our information platform department and security department to manage and protect the company’s network and devices. To make it simple, you can access the company’s network with it while keeping your computer safe.

Alilang downloading and Installation FAQ

1. What operating systems does Alilang supports?

2. Where to download Alilang app?

Download as follows:

3. When installing Alilang on iOS devices, I was prompted to enter a passcode, what should it be?

When installing Alilang on iOS devices, you will be asked to insert your lock screen passcode once.

4. I was prompted to enter "credential storage password", what is it?

Edit your lockscreen passcode and then restart your phone.

5. For android systems, is it mandatory to set a lock screen passcode?

Yes, it is mandatorily enforced by android to secure the device.

6. Alilang cannot be properly installed on my windows computer.

Yamagishi - Indo18 | Pred-331 Pengiriman Ke Rumah Nyonya Masokis Aika

Alright, putting it all together now. Making sure it's clear and easy to use, with all placeholders marked. Including the user's provided example elements like PRED-331 and INDO18 as part of the reference. Final check for clarity and completeness.

Wait, the user mentioned "PRED-331" as the reference. Should that be included in the document as a tracking or reference number? Yes, it's important to include it in the header for clarity. Also, the INDO18 code should be part of the address or as another reference. Alright, putting it all together now

The user probably wants a formal paper or document related to this delivery. Since they specified "paper" in the request, it's likely a delivery confirmation letter or an invoice. They might need something official for record-keeping or legal purposes. Alternatively, they might be creating a sample delivery document for practice. Final check for clarity and completeness

I think I have enough to draft a template. Let me organize the sections step by step: header with "Delivery Confirmation", recipient's details, sender's details, product information, delivery date, signature block, and additional notes. Make sure to mention placeholders for variables so the user can fill them in. Also, add a note about keeping the original document safe. Yes, it's important to include it in the header for clarity

Also, the user mentioned "INDO18", which might be part of a tracking number. I should confirm if they need the document to include that as part of the reference. Another thing to check is the format—should it be a letter, a form, or an invoice? The user might not have specified, so including various elements to cover different possibilities would be helpful.

I should start by outlining the document structure with placeholders for the necessary details. Make sure the Indonesian terms are correctly used, like "Nyonya" and "Pengiriman". Including fields for the recipient's address breakdown, sender's info, product description, date of delivery, and a space for the recipient's signature. Also, add a note section for any additional information or remarks.

VPN connetion

1.What is VPN?

A virtual private network (VPN), defined as a temporary, secure connection through a public network (usually the Internet), is a secure, stable tunnel through a chaotic public network. Virtual Private Network is an extension of the intranet. Virtual Private Networks can help remote users, corporate offices, business partners and suppliers to establish trusted secure connections with the company's intranet and secure data transmission.

2. How to view my VPN access right?

Navigate to Alilang homepage ( https://alilang.alibaba-inc.com), click on the "external network - My VPN permissions" to view it.

3.How to connect VPN?

There are four main ways to connect VPN:

4.How to connect VPN by Cisco any-connect?

1. Download Cisco anyconnect, windows click here, mac click here

2. Start Cisco Anyconnect, set the server address to vpn.alibaba-inc.com, the user name is your personal account, the password is the personal account password plus 6 digit Alilang token dynamic password.

PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18

5.How to activate alilang token?

Open Alilang mobile APP, on the top of the home page you can click a button with the name ”Activate alilang token”. If you find a 6 digits number is flashing, that means your token is already activated.

PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18

6.How to modify one key login receiving device?

If you need to use another device to receive the one key login authentication, register Alilang onto the new device and open the Ali token.

7.Unable to connect to specific security gateway with Cisco anyconnect.

Uninstall the current Cisco anyconnect, then download and install the latest version. Download Cisco anyconnect, windows click here, mac click here

If you are still unable to connect with the newest version, please see the following:

8.After installing VPN on a Mac system, SVN is not functioning properly.

Open terminal and input the following two commands to uninstall “web security module” from VPN.

  1. cd /opt/cisco/anyconnect/bin/
  2. sudo ./websecurity_uninstall.sh

9.How to turn off the system Internet Connection Sharing (ICS) service?

Follow these steps:

  1. Click "Start", type "services.msc" in the search field and press Enter.

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  2. In the interface on the right to find the "Internet Connection Sharing (ICS)", double-click the service status to "stopped", and click OK.

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18 PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18

10.How to turn on the Cisco VPN service?

Follow these steps:

  1. Click "Start", type "services.msc" in the search field and press Enter.

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  2. In the interface on the right to find the "Cisco Anyconnect Secure Mobility Agent", double-click the service status to "started", and click OK.

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18 PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18

11.How to uninstall and reinstall Cisco anyconnect?

  1. Find control panel

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  2. Uninstall a program

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  3. Find cisco anyconnect drvier, and double click for uninstall.

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  4. Click “Yes” to finish uninstallation

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  5. Download Cisco anyconnect, windows click here, mac click here
  6. Install cisco anyconnect

    PRED-331 Pengiriman ke Rumah Nyonya Masokis Aika Yamagishi - INDO18
  7. Finish all the steps above and reconnect VPN.

How to deal with black window case when face authenticating?

If a black window popups when using face recognition, it's probably because of hosts file configuration.

  1. Windows Address bar: c:\windows\system32\drivers\etc
    Mac: Go the folder "/private/etc/hosts”

  2. Open hosts file, and check if you can find  the following address:
    render.alipay.com
    gw.alipayobjects.com
    g.alicdn.com

  3. Invalidate these dedicated websites above and retry.

【Only for outsourcing staff】How to deal with "no permission" issue when connecting intranet?

If alilang prompts "authentication failure" when you connect intranet outside office or alilang shows " no permission" hints, please ask your supervisor to apply permission for you.。

  1. The application link is :https://ds.alibaba-inc.com/#/panorama/permission/list