Twenty minutes later, Mike had an answer. "I think I've found the problem," he said. "It's a issue with the Uptodate software. It's a utility that helps keep your computer up to date, but sometimes it can get stuck."
The error message was gone. His internet connection was back online. John let out a sigh of relief and dove back into his work.
Over the next few hours, John worked tirelessly to meet his deadline. He was grateful to Mike for his help, and he made a mental note to repay the favor someday.